Privacy Policy

Last updated: February 14, 2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and explains your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

For this Privacy Policy:

Account – A unique account created for you to access our Service.

Company – SEPT SOFTWARE Inc, Calgary, Alberta, Canada.

Cookies – Small files placed on your device by a website or application to store certain information.

Device – Any device that can access the Service, including computers, mobile devices, and tablets.

Personal Data – Information that identifies or can reasonably identify an individual.

Service – The SEPT web platform, mobile apps, and email plugin.

Service Provider – Third parties who process data on our behalf (e.g., AWS, Microsoft).

Usage Data – Data collected automatically, such as IP addresses, browser type, time spent on pages, or email plugin usage statistics.

You – The individual or entity using our Service.

2. Types of Data Collected

Personal Data

We may collect the following:

Name and contact details (email, phone number, address)

Account information and login credentials

Content and metadata from emails when using the SEPT Email Plugin (with your permission)

Project, file, and communication data entered into the platform

Usage Data

Automatically collected data may include:

IP address, browser type, and version

Device type and operating system

Pages visited, time and date of visits, time spent on pages

Email plugin activity logs (e.g., when you save emails to the platform)

Third-Party Login Data

If you sign in via Microsoft, Google, or other integrated services, we may receive profile details such as your name, email, and organizational information.

3. How We Use Your Data

We use your personal data to:

Provide and maintain the Service

Authenticate your account and manage access

Deliver features such as email storage, search, and linking emails to projects

Communicate with you about updates, support, and security notices

Analyze usage to improve performance and user experience

Prevent fraud, abuse, and unauthorized access

4. Data Sharing

We may share your information:

With Service Providers – e.g., AWS for hosting, Microsoft Graph API for email integration

For business transactions – in the event of a merger, acquisition, or asset sale

With affiliates and partners – for service delivery and support

With your consent – when you request integrations or authorize third-party apps

As required by law – to comply with legal obligations or protect our rights

We do not sell your personal data.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. After account closure, we may retain limited data for legal compliance, dispute resolution, or security purposes.

Email plugin–related data (e.g., stored emails) is retained according to your account settings and may be deleted upon request.

6. Data Transfers

Your data may be stored or processed outside your country. We ensure appropriate safeguards are in place for cross-border transfers.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data

Withdraw consent for certain processing activities

Request a copy of your stored data

Object to data processing under applicable privacy laws

You can make requests via privacy@septsoftware.com.

8. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission or storage is 100% secure.

9. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect their data.

10. Third-Party Links

Our Service may link to third-party websites or services. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or prominent notice within the Service.